Conflict - Resolution Management - Part 2 of 2

Have you ever had a disagreement with a work colleague, maybe the boss a supplier or even a customer? Wish you could have handled it better and achieved a better resolution? It happens to all of us at some time and it can be difficult, unpleasant and upsetting to both parties, not to mention very costly to the organisation. When we get emotional we lose perspective and clarity very quickly which usually makes matters worse! As a behavioural specialist and accomplished management trainer, Julian will begin by explaining the range of behaviours likely to be demonstrated in a conflict situation, including your own! Only when these are understood can we work out the best way to move towards a resolution and by doing so we become more effective managers. When you use these techniques you will be better able to deal with difficult situations and to quickly arrive at a mutually acceptable solution.
In this two-session workshop, participants will learn to:

• Differentiate between Aggressive, Assertive, Passive & Passive/
Aggresive behaviour
• Analyse the real cause of a conflict
• Understand their own conflict behaviour and the consequences
• Understand the options available to resolve the conflict
• Create a personal strategy to resolve future conflict situations